Client Review

Client Feedback Questionnaire

As part of our commitment to improving the service we provide, we invite our clients to tell us how you would rate your experience of instructing us.

    Your Name (required)

    The lawyer who handled your case (required)

    Please rate our level of service in the following areas:

    Communication

    a. Did we deal with your matter efficiently?

    b. Did we answer your calls promptly?

    c. Were your calls/emails returned promptly?

    d. Were you regularly informed/updated about the progress of your case?

    e. Did we listen to what you had to say?

    Information about costs

    f. Were you informed of the costs at the outset?

    g. Was the cost estimate accurate?

    h. If our costs exceeded the original estimate were you kept updated?

    i. Did you feel our services provided value for money?

    Our expertise

    h. Did we give you information/advice that was easy to understand?

    i. Do you feel we explained the law and your options?

    j. Did we deal with your case effectively?

    Would you recommend us to your family, friends and colleagues?

    How did you find out about Bretherton Law?

    Most of our work comes through recommendations. Would you like to add a few words – a testimonial – that we can share with others about your experience of using Bretherton Law?

    Do you consent to your testimonial being used for marketing purposes? This may include publication on our website and our social media platforms.

    YesNo